Signs You Should Consider Changing Your Commercial Cleaning Company

A clean and well-maintained workspace is crucial for your business’s success. Not only does it create a positive impression with clients, but it also ensures the safety and satisfaction of your employees.

If your current commercial cleaning company is impacting your employees' job satisfaction and productivity or failing to maintain the clean, sanitary image you want clients to remember, it might be time to reconsider your cleaning provider.

Inconsistent Cleaning Quality

One of the most obvious signs that your commercial cleaning company isn’t up to par is inconsistency in their work. If some areas are spotless while others are repeatedly neglected, it suggests a lack of attention to detail, inadequate training or poor quality control measures and management.

How to Determine if Your Cleaning Company Is Effective and Thorough

• Is dust accumulating in hard-to-reach areas (ventilation grates, light fixtures, etc.)?
• Are there dirty or sticky floors that were supposedly cleaned?
• Do restrooms feel and smell fresh?

Missed Tasks or Areas

A quality cleaning company should follow a detailed checklist to ensure nothing is overlooked. If you notice that certain areas are regularly ignored—like employee breakrooms, corners or behind furniture—it’s a red flag. Missed tasks can indicate either a lack of accountability or an insufficient workforce.

Signs Your Cleaners Are Missing Routine Cleaning Tasks

• Overflowing trash bins at the start of the day.
• Streaky windows or smudged glass surfaces.
• Unkempt common areas that seem rushed.

Poor Communication

Good communication is essential for any service relationship. If your cleaning company isn’t responding to your feedback, addressing complaints or keeping you informed about scheduling changes, it may be a sign that they’re not invested in your satisfaction.

Symptoms of Poor Communication

• Difficulty reaching the cleaning supervisor.
• Lack of follow-up when issues are raised.
• Skipped cleanings without notice.

Untrained or Unprofessional Staff

Your cleaning team represents your business after hours. If they are poorly trained, they may not adhere to cleaning protocols or handle your property with care. Unprofessional behavior should raise concerns about trustworthiness and reliability.

Signs Your Cleaners are Misbehaving When You’re Not Around

• Damaged or misplaced items after cleaning.
• Workers without uniforms or proper identification.
• Staff rushing through the job rather than working efficiently.

Use of Subpar Cleaning Products or Techniques

The cleaning products and methods used can significantly impact the quality of the office cleaning outcomes. If your cleaning company is cutting corners with cheap, ineffective cleaning supplies or outdated techniques, it could result in a less sanitary and less appealing workspace.

How to Tell If Your Cleaners Aren’t Using the Right Cleaning Products

• Lingering unpleasant odors after cleaning.
• Surfaces that don’t appear properly sanitized.
• Visible residue or streaks on floors and counters.

Inability or Unwillingness to Customize Cleanings to Your Needs

Every business has unique cleaning requirements based on its industry, size and operating hours. If your cleaning company is using a one-size-fits-all approach to cleaning instead of tailoring their services to your specific needs, they’re likely failing to meet your expectations.

Frequent Billing Issues

Transparency in pricing and billing is critical for maintaining a good business relationship. If you’re experiencing billing errors, unexplained charges or difficulty resolving payment disputes, it’s a sign that your cleaning company may not be operating efficiently.

Common Challenges Posed by Poor Billing Practices

• Inconsistent billing amounts for the same level of service.
• Delays in receiving invoices or difficulty obtaining clarification on charges.
• Surprise fees or hidden costs.

Negative Feedback from Employees or Clients

If employees or clients notice and comment on the lack of cleanliness, it’s a serious issue. A poorly cleaned office can lead to employee dissatisfaction and even impact client relationships.

Common Employee Complaints and Issues Caused by Low-Quality Office Cleaning

• Complaints about dirty restrooms or common areas.
• Increased absences due to contagious ailments spreading through your workforce (flu, colds, COVID-19).
• A decline in employee morale tied to an unclean workspace.

Choose Us as Your Trusted Commercial Cleaning Company in Odessa and Midland, TX

At West Texas Commercial Cleaning, we pride ourselves on delivering top-notch cleaning services tailored to meet the needs of businesses like yours. Our trained professionals use industry-approved techniques and high-quality cleaning products to make sure your workspace is pristine and welcoming.

Contact us today for a free quote or give us a call at 432-552-9520 and discover how we can exceed your expectations.